Revamping Employee Health in a Large Hospital: A Healthcare Consultant Case Study
The large hospital with regional and critical access components was struggling with employee health, which was an integral operational department but without meaningful data and strong leadership, they were unable to make larger decisions in relation to human resources and health during the Covid-19 pandemic. This is where Yashica Lind and The Lind Group, a premier consultant firm in high performance and operational strategy, came in to help.
Yashica Lind and her team performed a thorough assessment and prepared a gap analysis that revealed significant issues, including workforce and workflow issues that decreased productivity and efficiency and led to severe lapses in compliance. Yashica Lind leveraged her expertise in LEAN principles to identify inefficiencies and waste in the healthcare system, and implemented a plan to address these issues head-on.
By implementing Yashica Lind's recommendations, the hospital was able to achieve remarkable compliance rates and saw a 40% increase in productivity. The staffing was reorganized to create a more effective and efficient workforce which increased morale. The work processes were streamlined, and the workflow improved, leading to a significant increase in the quality of care and health of the workforce and satisfaction scores improved.
Yashica Lind and her team’s work at the hospital was recognized regionally for her outstanding contributions in improving employee health and operational efficiency. She instilled a culture of high performance, where every employee was encouraged to take ownership of their role and strive for excellence. The hospital was able to achieve its mission and vision while providing the best possible care for their patients.
In conclusion, The Lind Group’s work at the hospital was an exemplary demonstration of her expertise in high performance and operational strategy. She was able to identify and address the root causes of the hospital's problems, and implement a plan that resulted in remarkable compliance rates, increased productivity, and improved patient care. Her team’s work at the hospital is a testament to their dedication and commitment to improving the healthcare system, and their success in the project has set the standard for future healthcare consulting engagements.